Service Manager

  • Free
  • Published date: January 30, 2025
    • Georgia, United States

We are seeking " Service Manager " for one of our esteemed clients based at Atlanta, GA and your experience aligns exceptionally well with what they are.

We are seeking an Experienced Service Manager to lead our service department. This role involves supervising a team of service technicians, overseeing daily operations, and driving department efficiency and profitability.

Responsibilities:
• Lead and supervise a team of service technicians, ensuring efficient and high-quality work that meets company standards.
• Manage the daily operations of the service department, maintaining smooth workflow.
• Develop and execute strategies to boost service department profitability and efficiency.
• Address customer concerns promptly to maintain a high level of customer satisfaction.
• Hire, train, and mentor technicians in both technical and sales knowledge.
• Deliver exceptional customer service, effectively communicating with customers, staff, sales teams, and field personnel.
• Monitor and analyze service metrics, implementing necessary improvements.
• Ensure technicians accurately and efficiently document all jobs per company requirements.
• Stay informed on the latest technologies and products in the HVAC industry.

Qualifications:
• 3–5 years of HVAC Service Management experience.
• Strong leadership and team management skills.
• Excellent communication abilities.
• Solid mechanical and technical knowledge.
• Proven ability to train and develop technicians.
• Proficiency in computer systems and familiarity with FieldEdge or similar software.

Reference : Service Manager jobs

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