Location: Eugene, OR
Categories: Information Technology, Computer and Information Science, Data Science
Department: Information Services
Classification: Oper Systems-Network Analyst 2
Appointment Type and Duration: Regular, Ongoing
Salary: $51,984.00 - $96,456.00 per year
FTE: 1.0

Hybrid eligible

Review of Applications Begins
June 28, 2023; position open until filled

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes an online application, resume, and cover letter addressing how you meet the minimum and preferred qualifications.

All applications must be submitted here, careers.uoregon. edu/en-us/job/531998/systems-administrator

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to the Associate Director of User Support Services (USS), the User Support Services Systems Administrator is responsible for architecture, administration, and maintenance of systems and infrastructure supported by USS. Incumbent provides tier 2 and 3 support for these systems and serves as an escalation point from other USS staff. Incumbent also provides direct customer support for unique systems in departments that USS supports.

The incumbent must participate in and lead team projects; and coordinate with other IT teams, administrators, faculty, and staff on shared projects. Therefore, he or she must communicate effectively, and have the ability to work in a fast-paced environment with short timelines and fast approaching deadlines.

The incumbent often works independently from direct supervision. Therefore, he or she must supplement their knowledge with research and with vendor collaboration to resolve complex problems and will document decisions made in the support/resolution of all routine and non-routine problems. The decisions made in fulfilling the duties of this position may impact colleges, schools, departments, faculty, researchers, and staff with sensitive or valuable data, and their related projects.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

Professional Competencies
• Excellent problem-solving skills
• An ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems
• Excellent communication skills and ability to disseminate information verbally, in written form, and across an array of multimedia types
• Ability to work and communicate effectively with faculty, staff, and students from a variety of diverse backgrounds
• Ability to cooperatively work with others and lead joint projects
• Maintain a respectful workplace and model a positive and proactive attitude

Preferred Qualifications
• Experience supporting end-users within the field of Information Technology, particularly in higher education
• An understanding of, and experience with core Windows Server roles, including file sharing, Active Directory, and Group Policy
• An understanding of. And experience working with, supporting, and managing MacOS.
• An understanding of, and experience practicing information security, including best practices, policy implementation, and responding to security advisories
• Experience installing, configuring, and maintaining hosted software and applications, on both Windows and Linux hosts
• Experience with scripting, including PowerShell or Bash
• Solid understanding of computer networking principles.
• Experience participating in common project management concepts and practices.
• Experience with ITSM/ITIL concepts including Incident and Change Management
• Experience working in a team environment

FLSA Exempt: Yes
Reference : Systems Administrator jobs

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