RMA Repair Technician

  • Free
  • Published date: March 9, 2021
    • Texas, United States

Are you an amazing individual looking to create shift within an entire industry? For years, many restaurants have been using antiquated technology that is severely lacking in terms of providing an excellent customer experience. Imagine the day you can order food and pay for your food at your table! Gone are the days of wondering if your food was ordered correctly or the days when you have to wait for a check. In comes Presto! Our products help streamline and create efficiency in one of the last business models that have yet to be shifted towards latest technology trends.

Presto is seeking an intelligent and responsible individual for our RMA Repair Technician position. This individual will be responsible for diagnosis and repair of RMA’s and to perform the duties of a Mechanical/Electronic Repair Technician. This position will report to our Dallas Operations Manager and work with our Customer Support Team. High attention to detail as well as excellent written and verbal communication skills is essential for effective communication and success in this position.

Responsibilities:

-Diagnose, troubleshoot, and document issues with returned product
-Responsible for the return and credit processes of all evaluation/demo units
-After diagnosis and testing of hardware and software to validate product issue, repair or replace the device back to the customers in a timely manner
-Update software on all products as needed
-Record and maintain RMA parts inventory accurately
-Request, prepare, pack and ship end-user’s RMA parts inquiries
-Collect and provide feedback on product quality issues/new ideas to Hardware and Operations team for product quality improvement
-Coordinate and collaborate return processes with Technical Support, Shipping and Financial Departments
-Perform data analysis and generate daily and monthly RMA reports
-Cross train colleagues to share knowledge and expertise
-Diagnose, troubleshoot and document issues with returned goods.
-Create documentation of assembly and test procedures.
-Other responsibilities as assigned
-
Requirements:

-5 years' work-related experience in troubleshooting and repair of electronic assemblies
-AA/AS Degree in Electronics or equivalent technical training or work-related experience
-Knowledge of Android OS
-Detailed oriented with great organizational skills and the ability to multitask
-A fast learner with solid understanding of electronics and mechanical repair
-Able to make progress in multiple tasks simultaneously and be flexible to changing requirements and priorities

About Presto:
Founded in 2008 out of MIT and now based in Silicon Valley, Presto is dramatically transforming an age-old industry with its complete Front-of-House technology platform for restaurant operators. In addition to tabletop PrestoPrime EMV terminals, the leading guest order and payment solution, the Presto platform includes cutting-edge server handheld assistants, wearable devices for real-time alerts and Presto artificial intelligence (A.I.) products. Presto’s comprehensive FOH platform helps restaurants succeed by delivering critical operating insights, maximizing staff productivity and improving the guest experience. Presto is now working with 10 out of the top 20 restaurant chains in the US, including Applebee’s and Outback Steakhouse.
Reference : RMA Repair Technician jobs

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