Location: Eugene, OR
Categories: Information Technology, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0

Hybrid eligible

Review of Applications Begins
July 6, 2023, open until filled

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes; an online application, resume, and cover letter addressing how you meet the minimum qualifications and addresses any preferred qualifications that you meet.

All applications must be submitted here, careers.uoregon. edu/en-us/job/531961/learning-systems-administrator

We are interested in finding the best candidate for the position. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications--use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.

Department Summary
(Hybrid eligible) Join the UO Teaching and Learning Technologies team. This position supports student success by helping administer the campus learning management system (Canvas) and its many integrated technologies. Our team works with faculty and campus partners to assess educational technology needs and trends and shape the learning technology landscape.

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Enterprise Solutions, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to the Director of Teaching and Learning Technology, the Learning Systems Administrator manages and supports applications including the University of Oregon’s enterprise learning management systems and integrated instructional technologies. The Learning Systems Administrator will manage application services and provide requirements analysis, application administration, configuration, change management, testing, maintenance and support for cloud-based/SaaS and on-premise applications. The position works with end-users as well as other technical staff from software development and data services and customer experience teams, and with colleagues from UO Online and the Teaching Engagement Program to deliver solutions to campus stakeholders.

Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects or initiatives. This position works independently with minimal supervision.

The effect of decisions the incumbent in this position makes may impact clients with sensitive or valuable data, related projects, and large populations of the campus community.

This position has no budgetary authority but may make recommendations to the Director of Teaching and Learning Technology.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
• Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
• Ability to analyze user requirements and determine appropriate solutions.
• Ability to work independently, work accurately with details, demonstrate excellent problem-solving skills, and judgment in prioritizing tasks.
• Ability to interpret policies and procedures and apply these interpretations to specific, nonroutine situations.
• Ability to produce thorough documentation and prepare and review periodic reports.
• An understanding of the security and confidentiality issues involved in safeguarding institutional data.
• Ability to interpret and troubleshoot application problems.
• Proven skills in providing consulting services, with strong problem-solving ability and teaching experience.
• Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
• Computer skills including working with word processing, spreadsheet, and web-based applications.
• Ability to evaluate technology resource needs and recommend solutions.

Preferred Qualifications
One or more years of experience with the following:
• Using a learning management system or similar product
• Providing technical user support
• Supporting users of an application with more than 100 users, preferably a learning management system
• Supporting users of Canvas LMS
• Talking to customers to understand and document their needs
• Evaluating software for potential use
• Working in higher education or the public sector

FLSA Exempt: No
Reference : Learning Systems Administrator jobs

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