Production Engineer – SSE/LSE

  • Free
  • Published date: May 16, 2022
    • New York, United States

• 6+ years of hands-on application support experience
• Strong history of troubleshooting skills, triaging issues and ability to clearly document problems and solutions
• Good debugging skills across the application layer (Frontend, Backend, and Database)
• Shall be able to isolate and break the call to narrow down the issue
• Good experience in Python development, Postgres SQL, and API testing tools like Postman
• Good to have knowledge in React JS framework and API design
• Good to have an understanding of GCP managed Kubernetes and Containers like Cloud Run
• Experience in GCP platform services like Big Query, Infrastructure and deployment model Experience in observability using Prometheus Grafana
• Experience in APM and log management using ELK stack
• Experience in using a support incident management tool
• Experience in using a development/bug tracking tool, preferably JIRA
• Good experience in Linux server operating system and Mac Desktop development
• Uphold KPIs for productivity (for example, resolution of product-related support tickets)
• Uphold KPI for code quality standards
• Undertaking regular Root Cause Analysis, and problem-solving
• The impact that you will be making
• Quickly react to incidents reported in the Production environment by any number of sources (internal employees, customers, Production Support team proactive monitoring, etc)
• Confirm possible incidents are reproducible in a Non-Production environment and document as much detail as possible in the incident tracking tool to determine what type of solution is needed (including but not limited to: user training, code fix, process change, policy change, etc) before requesting assistance from product teams
• Collaborate with members of product teams (Developers, Quality Engineers, Dev Ops, Technical Product Managers, Business Product Managers) to determine root causes and solutions
• Improve efficiency and quality of support by automating complex routine tasks
• Evaluate and Champion best of breed product support tools including run books, monitoring, and knowledge bases to aid in the application support process
• You will be involved in owning support issues end-to-end, including managing the resolution of major incidents and application outages for the applications within your remit
• Solve highly complex, ad-hoc application critical problems and determine the best solution within SLAs or around cost/benefit analysis
• Follow industry-standard processes and operational policies across an incident, change, and problem management, with a view to perform continuous service improvement
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems Implement and maintain application monitoring
• Meet and exceed SLAs for the resolution of escalated incidents
• Take part in production support rotation, and responding and resolving production problems
• Actively participate with complex triages and Root Cause Investigations
• Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
• Proactive in identifying, escalating, and addressing post-implementation issues and risk
• Experience in a fast-paced start-up environment or a strong desire to be in one

Reference : Production Engineer – SSE/LSE jobs

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"


post to multiple job boards
Now take benefits of multiple job boards and search engine posting.
Try it.

Related listings

  • Lead Analyst, External Reporting

    Technology (New York) May 5, 2022 Free

    With minimal guidance, assists more senior External Reporting analysts to ensure the transformation of data required to perform reporting and analysis for the company's regulatory filings in a timely manner. Assigned businesses/business partner areas...

  • CPA , Certified Public Accountant

    Technology (New York) May 5, 2022 Free

    Arlia & Associates, CPA's LLP is a well-established full-service accounting, attestation, consulting, and tax strategy firm in New York, New Jersey & Florida. The company works diligently to provide their clients with exceptional service. We pride ou...

  • CPA

    Technology (New York) May 5, 2022 Free

    Responsibilities: · Balance financial records and check for inaccuracies. · Audit individual accounts on a random or scheduled basis. · Check for major financial issues. · Ensure projects stay on budget. · Work with executives and CEOs to establish b...