Network Operations Security Center Specialist

  • Free
  • Published date: April 4, 2018
    • Virginia, United States

Responsibilities



Flexible work schedule. The ability to work day or night shift.

Daily interaction with Government customers via phone and email to include troubleshooting of customer RF and IP equipment, reporting requirements, and notifications.

Proactive monitoring of the Government network, event monitoring; troubleshooting; fault isolations; and diagnostics and repair.

Provide technical support to Network Operations Security Center’s (NOSC) and Engineering staff.

Ensure all problem reports and NOSC activities are documented within the Government trouble ticket system.

Actively monitor NOSC trouble tickets and perform QC/QA of all interactions, problem reports, network events, and outages.

Monitor for and escalate customer chronic and repetitive failures.

Perform internal and external technical and management escalation.

Ensure the functionality, performance, and correct usage of all manual and automated NOSC tools and systems

Coordinate and support all network moves, adds, and changes including new commissioning’s, activations, upgrades, deactivations, and decommissioning’s of customer remote sites. Coordinate with Engineering and Program Management and validate customer requests for Service (RFS forms).

Provide root cause of identified or reported events and provides “post-mortem” analysis and documentation to internal stakeholders as necessary.

Adhere to company policies and standards and follow company procedures and processes.

Generate, document, analyze, and report network operating metrics including fault management and performance statistics.

Assist in special projects as needed, with the flexibility to change focus as necessary.

Must have an active US Secret clearance.

Skills Required:



At Least 10 years Experience

VSAT proficiency (remote and hub), Familiar with Ku, Ka, C, and L Band networks, Frontline Support, Hardware Troubleshooting, Networking

Active Secret Clearance. Strong communications and customers service skills required.

Other Skills:



Excellent customer service and interpersonal skills. Sincere desire to provide outstanding support and service.

Demonstrated Level I and Level II troubleshooting and problem-solving skills.

Ability to establish and maintain a high level of customer trust and confidence as a knowledge expert.

Technical and non-technical, oral and written, communication, and escalation skills.

Ability to provide internal and external skills training. • Strong fluency with the desktop (Microsoft) operating systems and applications.

Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL

Thorough knowledge and understanding of TCP/IP network technologies.

Proficient with iDirect topology and tools.

Proficient with network monitoring tools, preferably Solar Winds.

Proficient with trouble ticketing tools, preferably Remedy.

Shift Timings:



7 pm to 7 am night shift. 3 days on, 4 days off, then alternate.

Others:



Bonus and shift differential.
Reference : Network Operations Security Center Specialist jobs

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Leave your comment (spam and offensive messages will be removed)

Related listings

  • Java Developer with Swing

    Java Developer with Swing

    Technology (Virginia) March 26, 2018 Free

    Role             : Java Developer with Swing and Spring Location       : Norfolk, VA Mode           : 12+ months Client           : UST Global / Anthem Job Description: 10+ years experienced Java developer required Should have good experience in deve...

  • Need: Teradata Developer

    Need: Teradata Developer

    Technology (Virginia) March 26, 2018 Free

    Job Title: Teradata Developer Location:  Norfolk, VA Duration: Contract Client: UST Global   Job Description: Informatica Teradata BTEQ Reference : Need: Teradata Developer jobs

  • Nurse practitioner

    Nurse practitioner

    Technology (Virginia) March 25, 2018 Free

    Seeking licensed NP for full time position at rural health clinic in Williamsburg, VA. Schedule M-F 9a-5p, no weekends, no holidays, no call. Great benefits package. Come join our team to provide excellent primary care to our local community. Referen...