Network Operations Security Center Specialist

  • Free
  • Published date: April 4, 2018
    • Virginia, United States


Flexible work schedule. The ability to work day or night shift.

Daily interaction with Government customers via phone and email to include troubleshooting of customer RF and IP equipment, reporting requirements, and notifications.

Proactive monitoring of the Government network, event monitoring; troubleshooting; fault isolations; and diagnostics and repair.

Provide technical support to Network Operations Security Center’s (NOSC) and Engineering staff.

Ensure all problem reports and NOSC activities are documented within the Government trouble ticket system.

Actively monitor NOSC trouble tickets and perform QC/QA of all interactions, problem reports, network events, and outages.

Monitor for and escalate customer chronic and repetitive failures.

Perform internal and external technical and management escalation.

Ensure the functionality, performance, and correct usage of all manual and automated NOSC tools and systems

Coordinate and support all network moves, adds, and changes including new commissioning’s, activations, upgrades, deactivations, and decommissioning’s of customer remote sites. Coordinate with Engineering and Program Management and validate customer requests for Service (RFS forms).

Provide root cause of identified or reported events and provides “post-mortem” analysis and documentation to internal stakeholders as necessary.

Adhere to company policies and standards and follow company procedures and processes.

Generate, document, analyze, and report network operating metrics including fault management and performance statistics.

Assist in special projects as needed, with the flexibility to change focus as necessary.

Must have an active US Secret clearance.

Skills Required:

At Least 10 years Experience

VSAT proficiency (remote and hub), Familiar with Ku, Ka, C, and L Band networks, Frontline Support, Hardware Troubleshooting, Networking

Active Secret Clearance. Strong communications and customers service skills required.

Other Skills:

Excellent customer service and interpersonal skills. Sincere desire to provide outstanding support and service.

Demonstrated Level I and Level II troubleshooting and problem-solving skills.

Ability to establish and maintain a high level of customer trust and confidence as a knowledge expert.

Technical and non-technical, oral and written, communication, and escalation skills.

Ability to provide internal and external skills training. • Strong fluency with the desktop (Microsoft) operating systems and applications.

Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL

Thorough knowledge and understanding of TCP/IP network technologies.

Proficient with iDirect topology and tools.

Proficient with network monitoring tools, preferably Solar Winds.

Proficient with trouble ticketing tools, preferably Remedy.

Shift Timings:

7 pm to 7 am night shift. 3 days on, 4 days off, then alternate.


Bonus and shift differential.
Reference : Network Operations Security Center Specialist jobs

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