In this role, what you will be doing

The Senior Core Ops Engineer will maintain the resiliency and operational aspects. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.

In this role, you will:

• Provide technical troubleshooting expertise in resolving the incidents escalated to your organization

• Be the subject matter expert for Messaging [both SMS and MMS] and Voicemail solutions. Mavenir product expertise is preferred. Additionally 911, LI [Calea], Nokia SDL, Oracle Packet Core is a plus

• Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.

• Lead troubleshooting bridges with internal & vendor teams as needed.

• Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.

• Work with technical teams to document troubleshooting steps and methods to improve processes.

• Provide lead support with Market Teams to troubleshoot/resolve complex issues

• Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.

• Develop key metrics for performance monitoring and service assurance.

• Closely working with the vendors for Incident resolution and RCA

• Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.

• Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.

• Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities

• Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.

• Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed.

• Other duties as assigned

• This position may provide on-call support on a rotational basis.

Skills, Experience & Requirements:

• Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering

• 5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.

• Expertise in Mavenir SMSC, MMSC product solutions

• Strong knowledge of one or more Core Network solutions for 911, LI [Calea], Nokia SDL, Oracle nodes [NRF, PCF, BSF].

• Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.

• Cloud-native experience in AWS environment preferred.

• Curious-minded, striving for continuous learning and innovation

• Outstanding verbal and written communication skills

• Strong knowledge of Core Network solutions for 4G/5G (SA).

• Nokia, Mavenir and Oracle experience should be an advantage.

• Ability to analyze a high volume of technical data and work in a fast-paced environment.

• Strong problem solving, analytical, and time management skills.

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