Hi There,

Hope you are doing well!

We have Opening for Below role ; Please Check and Let me know if you have any questions.

Desktop Support
Location : Tippy City, OH 45371
Contract


Job Description for Field Services:
Technical
• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and fixing the issues
without impacting / violating the hardware warranty or customer security compliance
requirements.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,
firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communications skills with clients and management as well as people
skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
Xenmobile/ Mobile iron etc),
• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,

Best Regards



www.enterprisesolutioninc.com

Ubedur Rahman Khan

Talent Acquisition Specialist

Enterprise Solutions, Inc.

Desk: +1- 510-319-2248

E-Mail : ubedur@enterprisesolutioninc.com


Reference : helpdesk/ Service desk/Desktop Support jobs

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