Position: Service Now Architect



Duration: 6 months



Job Title: ServiceNow Technical Architect


The standard work week is 37.5 hrs./wk.

The ServiceNow Technical Architect will serve as a cloud subject matter
expert and trusted advisor providing technical support and architectural
guidance to leadership, business partners and internal teams.

TennCare Information Systems is responsible for providing high
availability, performance, and support to the timely coordination and
provision of health care services. ServiceNow is chosen platform for
enterprise wide, industry standard mechanism to deliver IT services
management (ITSM).

The ServiceNow Technical Architect is responsible for advanced technology
architecture, engineering, and administration. This role oversees all
system related activities including the delivery of comprehensive
strategies that enables ServiceNow ITSM. This role is also responsible for
ensuring stability of platform, managing teams for delivering services and
strategic initiatives on time with maximum quality.

The ServiceNow Technical Architect accommodates the design, development,
implementation, and delivery of critical services necessary to support
ServiceNow platform for TennCare. The ServiceNow Technical Architect will
be overseeing and responsible for validating the program activities,
ensuring the operational requirements are adhered to, as well as being a
subject matter expert for ServiceNow modules for latest release.

Description of Duties (% of Total Work Effort)

- Strategy & Planning 30%
- Solution Architecture and Development 30%
- Operational Management 40%



Responsibilities:

1. ServiceNow architect responsible for overall health of TennCare
ServiceNow. Subject matter expert for ServiceNow modules such as ? CMDB,
Discovery, Event management, Software Asset Management (SAM), Procurement,
HRSD, Security Operations, Privacy, Breach, GRC, Contract Management,
Demand, Agile 2.0, integration hub, Change Management, and any new modules
per latest release for ServiceNow.
2. Identify automation opportunities and make recommendation for
improvements to ITSM modules such as Incident Management, Problem
Management, Change Management, Asset Management, CMDB and Service Catalog
Requests.
3. Support CMDB data model. Provide recommendation and roadmap to
improve CMDB operations using the ServiceNow Discovery tool.
4. Through documented procedures, identify defects/inefficiencies and
make recommendations to streamline processes and improve service and
support expectations.
5. Work with vendors to develop interface and integrations with other
enterprise systems such as Identity Access Management, Enterprise
Applications Monitoring Tools, Active Directory, Agile development tools
such JIRA/JAMA
6. Act as coordinator for ServiceNow?s support site HIWAVE
7. Provide technical guidance to multiple teams of business analysts,
testers, and developers. Review system integration test plans, review
design and code of developers. Guide the implementation of new
functionality and modules in ServiceNow.
8. ServiceNow SDLC backlog review and prioritization. Assist with
roadmap planning.
9. Continually advance the capabilities of ServiceNow, leading to
greater usage, assist with defining business processes implemented by
ServiceNow
10. Engage and manage stakeholders and vendors for the purposes of
gathering feedback and offering guidance. Demonstrate leadership ability to
back decisions with research and the ?why,? and articulate several options,
the pros and cons for each, and a recommendation.



Reference : Service Now Architect jobs

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