Customer Support Representative- Remote

  • Free
  • Published date: September 22, 2019
    • Florida, United States

Full-time

We are in need of 10 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the amount of needed support for their customers

Summary/Objective

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies such as:

Theme park
Cruise line
Cable/internet provider
High-end retail
Online auction
Major car rental
Roadside Assistance
Bookstore
AND MANY MORE

Essential Functions
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Works closely with the credit department to resolve disputed credit items.
4. Provides timely feedback to the company regarding service failures or customer concerns.
5. Partners with the sales team to meet and exceed customer’s service expectations.

Competencies
1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.


Work Environment
Work From Home/ Remote Location

Position Type and Expected Hours of Work
Minimum of 15 hours per week/ Set your own schedule

Starting Pay $9-12 per hour

REQUIREMENTS:
• A minimum of 6 months of customer service experience, preferably in a call center environment
• Proficiency with Windows 8 and 10
• Per the client’s request, the ability to pass a criminal background investigation and a drug screen, (when applicable)
• Punctual and continuous attendance is MANDATORY
• High school diploma or GED
• A stable work history
• Excellent communication and listening skills

Please apply online for immediate consideration. All qualified applicants will be contacted.


Full or part-time available, YOU set your own schedule to fit your life!

Take control of the way you earn a living today?

Reference : Customer Support Representative- Remote jobs

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