Customer Success Manager

  • Free
  • Published date: October 13, 2020
    • California, United States

The Customer Success Manager is focused on ensuring healthy customer
retention through proactive account management activities. In collaboration
with Client Success, Sales and Product Management, this position provides
visibility into customer feedback, issues and stability. The ideal candidate will
have effective customer engagement skills with exceptional critical thinking
capabilities. This position functions as a trusted advisor to Phonexa's clients and
requires a solid understanding of affiliate or performance marketing. The Customer Success Manager reports directly to the Director of Sales & Client Relations
and the Director of Business Development.
Working in a fun and fast paced environment, the candidate must be able to
interact with multiple customers and juggle multiple projects throughout the
day while tracking progress and delivering top-notch account management in a
timely manner.
At Phonexa, the Customer Success team interacts closely with the
Sales team to ensure our customers are wildly successful. This position can be
based in in our HQ in Glendale, CA office.
RESPONSIBILITIES
• Be Phonexa's subject matter expert on call and web lead performance
marketing by maintaining in-depth understanding of products, services
and Technology.
• Manage a portfolio of accounts in various life cycle stages and allocate
appropriate resources to ensure value is being delivered to the customer
base.
• Proactively identify growth opportunities for customers and improve their
awareness of the product features or integrations available through Phonexa.
• Validate customers' desired business outcomes by providing daily platform
support, strategic platform set up recommendations and value assessments.
• Leverage internal tools to monitor customer health while allocating
resources to ensure potential is realized and risk is mitigated.
• Provide support and services while troubleshooting and escalating on behalf
of customers to ensure a high satisfaction rating.




PREFERRED QUALIFICATIONS
• At least 2-years of strategic marketing experience required in either digital,
agency or customer success management at fast paced work environments.
• Excellent client management skills with ability to juggle multiple projects
with minimal supervision.
• Must be analytical, organized and methodical with excellent communication
skills.
• Ability to ensure successful client onboarding through strategic planning and
client development initiatives that incorporate KPIs belonging to the client
and Phonexa.
• Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides).
• HubSpot experience a plus.
• 1-year minimum experience in Google Analytics, AdWords or affiliate
management software.
• Bachelor's degree.
Why Join Our Team?
Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! We are one of Los Angeles Business Journal’s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:
• Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)
• Accrued vacation
• Gym membership
• Weekly office massages
• Kitchen stocked with snacks, juices, and cereal bar
• Weekly office lunches
• Team building activities & company social events
• Opportunity for professional growth within company
• Penthouse office suite with awesome views
This is an excellent opportunity for a professional to join a company that values and rewards dedication, hard-work, team-players!


Reference : Customer Success Manager jobs

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