Customer Success Manager - Digital Marketing Experience (Preferred)

  • Free
  • Published date: June 27, 2023
    • New York, United States

Responsibilities:
• Serve as the primary point of contact for Synup customers, consistently delivering a positive, customer-centric approach that exceeds expectations.
• Facilitate seamless onboarding experiences for new customers, ensuring a smooth transition and high satisfaction.
• Proactively engage with the customer base, identifying and addressing risk areas to minimize churn.
• Drive upsells of the Synup product suite, continuously increasing contract value over time.
• Conduct comprehensive business reviews on a quarterly basis, providing valuable insights and recommendations.
• Collaborate with customers to maximize the effective utilization of Synup solutions and derive maximum value from our services.
• Work closely with Sales, Support, and other Technical teams, fostering exceptional customer experiences through effective cross-functional collaboration.
• Act as a customer advocate, actively gathering feedback and reporting customer requests to Product Management and Engineering.
• Efficiently manage time and prioritize essential activities to optimize customer happiness, account renewal, and expansion.
• Promote increased product adoption and cultivate customer advocacy.
Minimum Qualifications:
• Bachelor's degree and 3 to 5 years of experience in customer-facing roles within the B2B sector, preferably in Customer Success and/or digital marketing experience.
• Confident, high-energy, self-motivated, and a true team player.
• Experience working with senior and executive-level customer contacts.

Reference : Customer Success Manager - Digital Marketing Experience (Preferred) jobs

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"


post to multiple job boards
Now take benefits of multiple job boards and search engine posting.
Try it.

Related listings

  • Tech Support Intern - Virtual/Remote or Coop

    Technology (New York) June 24, 2023 Free

    Job Description: We are seeking an enthusiastic and motivated Technical Support Intern to join our team. As a technical support intern, you will assist with providing support to our customers, troubleshooting technical issues, and learning about the ...

  • Linux Production Support Analyst

    Technology (New York) June 24, 2023 Free

    Detailed Job Description: The resource will be responsible with coordinating between a software vendor and multiple business and IT areas to complete application and database code deployments across multiple environments. Provide day to day support a...

  • DRIVER NEEDED

    Technology (New York) June 24, 2023 Free

    We are looking for an experienced and dependable Truck Driver to join our team. You will safely and efficiently drive a large commercial vehicle locally and long distances for extended hours to deliver or pick up our high-end furniture. All safety re...