Call Center Operator

  • Free
  • Published date: May 7, 2018
    • South Jersey, Rahway, New Jersey, United States

*Thanks to our continuing growth and success, we are looking for new team-members to join our company!*
*No selling, no cold calling, no telemarketing*

Position Details:
⁂ Answer phone calls and document all call information according to standard operating procedures,
⁂ handle all incoming customer inquiries,
⁂ search for required information using our resources,
⁂ manage and resolve customer inquiries and complaints,
⁂ provide customers with service information,
⁂ enter new leads into the system,
⁂ update existing customer information,
⁂ process orders and customer requests,
⁂ identify and escalate priority issues,
⁂ route calls to appropriate resource when necessary and follow up on customer calls where necessary

Job Requirements:
√ High School Diploma (or G.E.D.)
√ Customer service skills from the previous customer service, or administrative experience.
√ Knowledge of call center telephony and technology
v Data entry and typing skills
√ Good articulation and pronunciation; friendly and professional phone voice.
√ Good attention to detail and thoroughness in completing tasks.
√ Basic computer skills (typing and navigating between programs/screens to enter data and process information), company telephone system, and proprietary systems.
√ Use of logic and reasoning to analyze information.
√ Ability to develop and maintain professional working relationships.
√ Availability to meet company scheduling needs.
√ Professional appearance and attitude.
√ Work and perform duties with minimal supervision.
√ Dependable and punctual.
√ Stable work history, must be friendly, assertive and demonstrate dedication.
√ Must be able to work to the following schedules: Mn-Fr 8:30am-5:00pm

☺ Parking lot available right outside the front door!
☺ Company Growth /Career Advancement Potential!
☺ 2 Opportunities for raises during first year of employment!!Salary will commensurate with experience

Please submit your CV and salary requirements for immediate consideration.

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